In early November, we announced that there would be updates implemented to the email platform used for email. This update took place December 6, 2016 between midnight and 7 a.m. According to the original announcement, you were told that you did not need to update your e-mail configurations. Unfortunately, this is not the case. The upgrade does require you to make changes. Specifically:

  • You’ll need to update your username entry in the email programs you use to use your full email address like: instead of just username.
  • You will also need to re-enter your email password. Also, there appear to be some legacy SSL settings set up on some customer’s computers that are preventing access, the solution for this seems to be to recreate the account in Outlook if they’re using IMAP.
  • If they’re using POP3 they will need to save their messages before doing this because the messages are saved on the computer.

Email is accessible via our webmail interface if you’d like to use that until the Tech Support Queue settles down. The address for that is

If you have an Android device, you may not be able to change the username setting to include In those situations, you will need to delete the account and then re-add it to your phone. In some instances, particularly on mobile devices, an additional change may be needed. You can find the steps to change email authentication from ‘MD5’ to ‘Password’ for iOS devices here. We apologize for any inconvenience this email upgrade may have caused for you. We are working with our vendor to identify steps that can be taken to help reduce issues during future upgrades. If you continue to experience issues or do not know your password, please give us a call.