March 27, 2008

SECURITY ALERT

"Phishing" is an attempt to criminally and fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication.

Recently attempts have been made to acquire sensitive information from spammers masquerading as netINS. These e-mails are NOT legitimate. NetINS has not, nor ever will, attempt to request account information from you through e-mail.

If you recieve an e-mail of this nature (example below) DO NOT REPLY. Please disregard the e-mail and forward it to our Internet Abuse team at abuse@netINS.net. Our Abuse team may contact you for more information about the e-mail.

Example Email

Dear netins.net Email Account Owner,

This message is from netins.net messaging center to all netins.net email account owners. We are currently upgrading our data base and e-mail account center. We are deleting all unused netins.net email account to create more space for new accounts.

To prevent your account from closing you will have to update it below so that we will know that it's a present used account.

CONFIRM YOUR EMAIL IDENTITY BELOW

Email Username : .......... .....
EMAIL Password : ..............
Date of Birth : .................
Country or Territory : ..........

Warning!!! Account owner that refuses to update his or her account within Seven days of receiving this warning will lose his or her account permanently.

Thank you for using netins.net!

Warning Code:VX2G99AAJ
Thanks,
netins.net Team

December 3, 2007

New Website Hosting Services

INS is happy to announce that we have upgraded our web hosting infrastructure! These changes will allow for greater reliablility and quicker access to the sites.

We now have a very simple group of hosting packages designed to grow with you. These services include the latest in scripting languages, database offerings, and simple tools to generate more traffic to your site. Now available are features like a "WordPress" blog installer, and a Zen Cart e-Commerce solution.

Over the next few months, clients with an existing "Business" or "Advanced" hosting package will be converted to the new system. You'll be notified at least one week before the conversion.

Click here for our New Products

August 7, 2007

INS Professional Services: Web site Development

Your web site is important. As important as it is, typically most companies barely know how to make a change to their site. It's a common problem that INS can help you with.

Our team of professional developers is committed to empower you to take control of your web site. The turnkey solution that INS creates includes extensive planning, professional design, and simple training to allow for fast changes. When applicable, INS is capable of implementing simple, intuitive, useful applications on your site for increased value.

Your web site is the digital entrance to your organization. Our mission is to create a site that welcomes your visitors back again and again.

Contact us today to schedule an on-site discussion about your web development needs.

Click here for our Interactive Portfolio

July 11, 2006

Problems with netINS e-mail service identified in late April have been addressed. Over the course of the last two months netINS has implemented major hardware upgrades to our core e-mail server cluster.

These upgrades have addressed the following symptoms:

• Sending e-mail was slower than usual, so instead of going directly to my "Sent Items" folder the message appears to stay in my "Outbox" longer while trying to send.
• Either using an e-mail program like Outlook Express or using netINS Webmail, it takes longer to view both the list of messages and to "get" messages to view.

All of these problems were because of a massive increase in both appropriate and especially inappropriate use of e-mail.

Our Technical Support department (http://eSupport.netINS.net/) is available to help you 24 hours a day, 365 days a year with Internet problems. Don't hesitate to contact us for help.

We will continue to monitor the situation and provide regular updates as further improvements become necessary.

Wednesday, June 21, 2006

WHAT: Server Maintenance
WHEN: 12:01 AM - 6:00 AM Wednesday, June 21, 2006 and
11:00 PM Sat., June 24, 2006 - 8:00 AM Sun., June 25, 2006

The maintenance will begin promptly at the times noted above.
During these periods, only the e-mail service will be unavailable.
We expect service to be back online before the specified times on both dates.

The only service impacted will be:

* E-mail

If you need assistance or have questions please contact our Technical Support group:

Internet Technical Support
1-800-205-1110
support@netins.net
http://support.netins.net/

This is the final phase of a multi-part conversion to a new storage organization for our Internet services. This phase will complete the move of all service data to the new storage organization. The first outage will move e-mail for all domains except netins.net to the new storage structure, and the second outage will migrate the netins.net e-mail data.

Thank you,

Steve Guntly
Manager - Systems Administration
response@netins.net

Wednesday, May 31, 2006

WHAT: Network and Server Maintenance
WHEN: 12:01 AM - 7:00 AM Wednesday, May 31, 2006

The maintenance will begin promptly at 12:01 a.m. on Wed., May 31, 2006, and we expect services to start coming back online by 06:00 a.m. Some services may not be available until the end of the maintenance window at 07:00 a.m. During this period, all Internet services will be unavailable,
including:

* E-mail
* Web
* News
* Dialup/DSL access
* Shell/Telnet
* DNS service
* Dedicated Internet Connectivity

If you need assistance or have questions please contact our Technical Support group:

Internet Technical Support
1-800-205-1110
support@netins.net
http://support.netins.net/

This is the forth phase of a multi-part conversion to a new storage organization for our Internet services. There will be additional maintenance activities in the next several weeks as we convert various services to the new organization. Each of those additional activities will be announced separately.

Thank you,

Steve Guntly
Manager - Systems Administration
response@netins.net

Wednesday, May 10, 2006

On Wednesday May 10, 2006, NetINS will be performing maintenance on our system. Maintenance will begin promptly at 12:01 a.m. on Wed., May 10, 2006.
During this period, only the Usenet News service will be unavailable.
We expect service to be back online before 07:00 a.m.
The only service impacted will be:

* Usenet News

If you need assistance or have questions please contact our Technical Support group:

Internet Technical Support
1-800-205-1110
support@netins.net
http://support.netins.net/

This is the third phase of a multi-part conversion to a new storage organization for our Internet services. There will be additional maintenance activities in the next several weeks as we complete the migration of services to the new organization. This phase will complete the move of our primary service data (except for e-mail) to the new storage organization. The remaining phases will include a relatively short outage to clean up some details in the organizational structure, and the migration of e-mail to the new storage organization.
It is expected that the migration of e-mail will require two separate outages to migrate all of the e-mail data. Those outages should impact only the e-mail service. The move of e-mail is tentatively scheduled for Wednesday, May 31 and the weekend of June 3-4 (the specific date is yet to be determined). One final outage may be required to complete migration of data into the final storage locations. Each of those additional activities will be announced separately.

Thank you,
Iowa Network Services
1-800-205-1110
support@netins.net

April 27, 2006

We have received a number of calls recently related to performance issues with email. These problems affect both receiving and sending email. This is an update on problems we have found while investigating this situation, and what we are doing to try to resolve the problems.

These are the symptoms we are hearing from customers:

• Sending email is slower than usual, so instead of going directly to my "Sent Items" folder the message appears to stay in my "Outbox" longer while trying to send.
• Email you send to other email addresses on the Internet do not get to the recipient as fast as you have been used to.
• Email sent by other addresses don't get to you as soon as you would expect them to.
• Either using an email program like Outlook Express or using netINS Webmail, it takes longer to view both the list of messages and to "get" messages to view.

All of these problems are resulting from a massive increase in both appropriate and especially inappropriate use of email. Even though you don't see all of the junk email that netINS receives for your account, our servers still need to process them. This exponential increase in junk email attempts has created a situation in which our email server hardware is running at near capacity.

Numerous efforts are currently underway to fix these problems. Upgrades to both hardware and software on our redundant email server cluster are being implemented. Due to the large amounts of email these upgrades will take some time. Over the course of the next month these upgrades will be implemented as quickly as possible to ensure best possible service.

Our Technical Support department (http://eSupport.netINS.net/) is available to help you 24 hours a day, 365 days a year with Internet problems. Don't hesitate to contact us for help.

Thanks for your continued patronage, we look forward to implementing these improvements to your service.

April 20, 2006

SecureIT Plus Service from netINS! - Keep your computer safe without the hassle of running multiple security programs, updates, and scans yourself.

SecureIT Plus is a fully automated and guaranteed computer protection service. It is a single service that is made up of a suite of technologies that are fully managed and supported to protect your computer.

SecureIT Plus service provides:

• Fully automated protection and removal of viruses, spyware, and adware
• Automated hard drive maintenance and optimization
• Automated installation of tested Microsoft patches
• Monthly e-mail reporting
• Free professional installation
• Free technical support
• Guaranteed protection

All of this is included in the price of SecureIT Plus and is kept-up-to-date automatically—you’ll never have to worry about Internet security again. Plus, the service is guaranteed. If you do have problems with an Internet-delivered issue while using properly installed SecureIT Plus services, we will repair your computer at no charge.

If your time is valuable, or you are not a computer security expert, this service is for you.

Visit http://netINS.net/secureit to learn more!

April 20, 2006

Redundancy is an important factor in many facets of business communications today.

Information is needed faster than ever and downtime is unacceptable. netINS Co-Location can help keep your organization up and running! netINS has carrier-class Co-Location space available in our downtown Des Moines Network Operations Center.

Visit http://www.netins.com/colo to learn more!

March 15, 2006

On Wednesday March 15, 2006, NetINS will be performing the following activity:

Network and Core Maintenance

This announcement is part of our continuing work to improve network availability and quality of service. This maintenance will cause temporary interruptions of network service, as well as sub-optimal network performance.

The maintenance will cause temporary interruptions in service, including the following:

o E-mail
o Web
o News
o Dialup/DSL access
o Shell/Telnet
o Dedicated Access

All E-mail sent to you will be delivered normally, however you may not be able to access it. You may retrieve your E-mail at the end of the maintenance window.

Unless otherwise indicated, the operations window is scheduled from 1:00 AM, to 5:00 AM.

Thank you,
Iowa Network Services
1-800-205-1110
support@netins.net

December 12, 2005

On Tuesday, December 20, 2005, NetINS will be performing the following activity:

Network and Core Maintenance

This announcement is part of our continuing work to improve network availability and quality of service. This maintenance will cause temporary interruptions of network service, as well as sub-optimal network performance.

The maintenance will cause temporary interruptions in service, including the following:

o E-mail
o Web
o News
o Dialup/DSL access
o Shell/Telnet
o Dedicated Access

All E-mail sent to you will be delivered normally, however you may not be able to access it. You may retrieve your E-mail at the end of the maintenance window.

Unless otherwise indicated, the operations window is scheduled from 2:00 AM, to 5:00 AM.

Thank you,
Iowa Network Services
1-800-205-1110
support@netins.net

November 22, 2005

On Tuesday, November 22, 2005, NetINS will be performing the following activity:

Network and Core Maintenance

This announcement is part of our continuing work to improve network availability and quality of service. This maintenance will cause temporary interruptions of network service, as well as sub-optimal network performance.

The maintenance will cause temporary interruptions in service, including the following:

o E-mail
o Web
o News
o Dialup/DSL access
o Shell/Telnet
o Dedicated Access

All E-mail sent to you will be delivered normally, however you may not be able to access it. You may retrieve your E-mail at the end of the maintenance window.

Unless otherwise indicated, the operations window is scheduled from 12:01 AM, to 06:00 AM.

Thank you,
Iowa Network Services
1-800-205-1110
support@netins.net

August 24, 2005

On Wednesday, August 24, 2005, NetINS will be performing the following activity:

Network and Core Maintenance

This announcement is part of our continuing work to improve network availability and quality of service. This maintenance will cause temporary interruptions of network service, as well as sub-optimal network performance.

The maintenance will cause temporary interruptions in service, including the following:

o E-mail
o Web
o News
o Dialup/DSL access
o Shell/Telnet
o Dedicated Access

All E-mail sent to you will be delivered normally, however you may not be able to access it. You may retrieve your E-mail at the end of the maintenance window.

Unless otherwise indicated, the operations window is scheduled from 12:00 AM, to 06:00 AM.

Thank you,
Iowa Network Services
1-800-205-1110
support@netins.net

August 10,2005

netINS is proud to announce the winners of the netINS 2005 Scholarship competition.

• Marcus Hemesath, a student of Benton High School. He plans to attend Wartburg College.
• Cydney Hoegh, a student of Atlantic High School. She plans to attend ISU.
• Ashley Lathrum, a student of I-35 High School. She plans to attend UNI.
• McCellan Siruta, a student of Jefferson-Scranton High School. He plans to attend Buena Vista University.

Each winner received a $1,000 scholarship to an Iowa college of their choice. Thank you to all who participated and congratulations to the winners! To read the winning entries visit Offenburger.com.

February 19, 2005

WHAT: Server Storage Maintenance

WHEN: 11:00PM, Sat., Feb. 19, 2005 - 8:00AM, Sun., Feb. 20, 2005

Starting at 11:00 PM on Saturday, February 19, 2005, netINS will be migrating the final set of data for customer e-mail accounts to a new cluster of network storage appliances. During this maintenance, customers will be unable to read or send e-mail. No other Internet services will be affected. While the e-mail service is down, remote sites should queue any messages scheduled for delivery to our customers. Those messages will be delivered following the maintenance activities. The maintenance activity is expected to complete by 8:00 AM on Sunday, February 20, 2005.

This is the final phase of migrating e-mail to the new network storage appliances.

We anticipate that this phase of migrating e-mail should require the majority of the time specified.

If you need assistance or have questions please contact our Technical Support group:

Internet Technical Support:
http://esupport.netins.net
support@netins.net

Thank you for your patience and cooperation as we complete these migration activities!

Steve Guntly
Manager - Systems Administration
netINS, Inc.

February 16, 2005

WHAT: Server Storage Maintenance

WHEN: 12:01AM-7:00AM Wednesday, February 16, 2005

During the normal maintenance window on Wednesday, February 16, 2005
netINS will be migrating data for customer e-mail accounts to a
new cluster of network storage appliances. During this maintenance,
customers will be unable to read or send e-mail. No other Internet
services will be affected. While the e-mail service is down, remote
sites should queue any messages scheduled for delivery to netINS
customers. Those messages will be delivered following the maintenance
activities.

This is the first phase of migrating e-mail to the new network storage
appliances. The second phase is scheduled for Sunday morning, February
20, 2005. Further details on that second maintenance period will be
available soon.

We anticipate that this phase of migrating e-mail should complete in
less time than the entire maintenance window. However, we are reserving
the entire maintenance window in case any problems should arise.

If you need assistance or have questions please contact our Technical
Support group:

Internet Technical Support:
http://esupport.netins.net
support@netins.net

Thank you!

Steve Guntly
Manager - Systems Administration
netINS, Inc.

18-January-2005

On Tuesday, January 18th, 2005, NetINS will be performing the following activity:

Network Maintenance

This announcement is part of our continuing work to improve network availability and quality of service. This maintenance will cause temporary interruptions of network service, as well as sub-optimal network performance.

The maintenance will cause temporary interruptions in service, including the following:

o E-mail
o Web
o News
o Dialup/DSL access
o Shell/Telnet
o Dedicated Access

All E-mail sent to you will be delivered normally, however you may not be able to access it. You may retrieve your E-mail at the end of the maintenance window.

Unless otherwise indicated, the operations window is scheduled from 2:00 AM, to 5:00 AM.

Thank you,
--
Will Hughes
Iowa Network Services
888-638-4671

16-December-2004

WHAT: Server Storage Maintenance
WHEN: 12:01AM-7:00AM Thursday, December 16, 2004

During the normal maintenance window on Thursday, December 16, 2004 netINS will be migrating data for all Internet services to a new cluster of network storage appliances. During most of this maintenance, customers will experience interruptions of all Internet services. Some services may be unavailable during the entire period of the maintenance.

If you need assistance or have questions please contact our Technical Support group:

Internet Technical Support:
1-800-205-1110
support@netins.net

Thank you!

Steve Guntly
Manager - Systems Administration
netINS, Inc.

01-November-2004

FREE Domain Registration for one year and first month of Hosting FREE for new customers.

If you need a web site, email addresses or both... netINS has you covered! Our hosting products have the flexibility to provide the solution you need! Sign up today to get your brand name on the Internet!

Check out the product line at http://webhosting.netins.net/hostingguide.htm

Contact us using our Online Request Form for more information!

01-November-2004

New customers signing up for Dialup or DSL service with netINS by Jan. 31, 2005 will receive your first THREE months of service FREE! The holidays are a terrific time to take advantage of this offer. Get signed up today and save BIG!

For Dialup service click here: http://www.netins.net/dialup

For DSL service click here: http://www.netins.net/dsl

Offer valid only in participating service areas. Offer only valid for customers that have not had netINS service in the last 12 months.

12-October-2004

On Tuesday, October 12th 2004, NetINS will be performing the following activity:

Network Maintenance

This announcement is part of our continuing work to improve network availability and quality of service. This maintenance will cause temporary interruptions of network service, as well as sub-optimal network performance.

The maintenance will cause temporary interruptions in service, including the following:

o E-mail
o Web
o News
o Dialup/DSL access
o Shell/Telnet
o Dedicated Access

All E-mail sent to you will be delivered normally, however you may not be able to access it. You may retrieve your E-mail at the end of the maintenance window.

Unless otherwise indicated, the operations window is scheduled from 2:00 AM, to 5:00 AM.

Thank you,
--
Will Hughes
Network Technician
netINS

10-August-2004

On Tuesday, August 10th 2004, NetINS will be performing the following activity:

Network Maintenance

This announcement is part of our continuing work to improve network availability and quality of service. This maintenance will cause temporary interruptions of network service, as well as sub-optimal network performance.

The maintenance will cause temporary interruptions in service, including the following:

o E-mail
o Web
o News
o Dialup/DSL access
o Shell/Telnet
o Dedicated Access

All E-mail sent to you will be delivered normally, however you may not be able to access it. You may retrieve your E-mail at the end of the maintenance window.

Unless otherwise indicated, the operations window is scheduled from 2:00 AM, to 5:00 AM.

Thank you,
--
Will Hughes
Network Technician
netINS

3-June-2004

On Friday, June 4th 2004, NetINS will be performing the following activity:

Network Maintenance

This announcement is part of our continuing work to improve network availability and quality of service. This maintenance will cause temporary interruptions of network service, as well as sub-optimal network performance.

The maintenance will cause temporary interruptions in service, including the following:

o E-mail
o Web
o News
o Dialup/DSL access
o Shell/Telnet
o Dedicated Access

All E-mail sent to you will be delivered normally, however you may not be able to access it. You may retrieve your E-mail at the end of the maintenance window.

Unless otherwise indicated, the operations window is scheduled from 3:00 AM, to 4:00 AM.

Thank you,
--
Will Hughes
Network Technician
netINS

05-May-2004

AOL bounce messages

netINS is continuing to look for ways to shield it's users from the effects of spam email. One issue is when the spam has a forged "sender" address that is a netINS.net account. That netINS account would then be sent any bounce messages resulting from that forged message. This problem is rapidly getting worse, bad enough at times to disrupt mail service for everyone.

AOL.com is the largest single source of bounce messages from such forged email. Research indicates more than 90% of all bounces from AOL are inappropriate. Currently their servers accept email for *any* AOL address, then later bounce a failure message back to the sender if the AOL account does not exist. They know this is happening and are in the process of fixing it, but that fix may not be complete until the end of this year.

Until that is fixed, we have asked AOL to stop sending bounce messages to netINS.net addresses. This means that if you send email from your netINS.net account to an AOL address, and the AOL servers accept it but it doesn't get delivered (account is over quota, or there was some other error after AOL accepted the email), you will not receive a bounce notification from AOL.

Please note that this has only been implemented for netINS.net accounts at this time. We regret any inconvenience that this may cause.

21-April-2004

Sign up for hosting service with netINS before June 30th and get your first 3 months of hosting service and 1 year of domain registration free!

If you need a web site, email addresses or both... netINS has you covered! Our hosting products have the flexibility to provide the solution you need! Sign up today to get your brand name on the Internet!

The netINS Hosting Services put your domain name (you@yourcompany.com and http://yourcompany.com) on the Internet. Check out the netINS Hosting packages today!

21-April-2004

NetINS is pleased to now provide you with a way to speed up your Dialup Internet connection!

The new netINS Accelerator is now available. Installing netINS Accelerator speeds up access to web pages, most graphics and photos (including JPEG and GIF files and most Flash images), Web-based email, and HTML emails load up to five times faster.

Visit http://netINS.net/accelerator/ today and shift into the Internet Fast Lane!

24-February-2004

NetINS is happy to announce the availability of our new free Spam Filter tool! The netINS Spam Filter provides you the tools you need for an easy junk-free email experience. Our new free Spam Filter can help you eliminate almost all junk email messages.

How to Get Started...

Visit http://spamfilter.netINS.net today! Your first step will be to make selections on which filters you would like to enable. Once you have activated the netINS Spam Filter you should start seeing results immediately.

Support for the new filtering system is available at: http://eSupport.netINS.net/spam/

16-January-2004

NetINS continued to wage a war with "Spam" in 2003. We continue to implement new methods for blocking junk email from making it to your Inbox. We are committed to providing you with the best Internet experience possible. Check out the numbers below which summarize our spam efforts in 2003. Also, look for an announcement soon on even more protection from unsolicited email!

02-December-2003

Take netINS' EasySiteWizard for a Test Drive!

Using the EasySiteWizard makes creating and publishing your organization's website a snap! You really won't believe how easy it is! You can sign up to have netINS provide you with a one-week evaluation of netINS Hosting Bronze! With netINS Hosting Bronze you can use our EasySiteWizard which makes it easy to create a website with no knowledge of HTML code. Try it today!

18-November-2003

WHAT: Server and Network Maintenance

WHEN: 2:00AM - 7:00AM Tuesday, November 25, 2003

During the normal maintenance window on Tuesday, November 25, 2003 we will be performing maintenance on one of the UPS units that provides power to server and networking equipment. We will also be performing some network maintenance during this time. At various times during this maintenance, customers will experience interruptions of all Internet services. Some services may be unavailable during the entire period of the maintenance.

If you need assistance or have questions please contact our Technical Support group:

Internet Technical Support:
1-800-205-1110
support@netins.net

Thank you

Steve Guntly, Charley Miller
Managers, Systems and Networking
netINS, Inc.

21-October-2003

Parental Control is an important issue to netINS users we speak with. NetINS has provided some information on Parental Control on our eSupport site. Here we have tips for parents of children that use the Internet as well as suggestions for Parental Control software available for providing protection.

Visit our eSupport Parental Control area to learn more!

03-October-2003

Welcome to the brand new netINS website!

This new site includes improved navigation and easier access to the netINS information you need! We have designed this new site with our number one priority in mind, our customers. We feel this new site will be a major improvement over what we have had, and hope that you will be impressed as well.

Take a look around and get a feel for the way things have changed! We look forward to hearing from you! Tell us what you think about the new site by using our Feedback Form!

Thank you!

04-September-2003

During the normal maintenance operations window on Thursday, September 11th, 2003, netINS will be performing the following activity:

Network Maintenance, Equipment upgrades

This announcement is part of our continuing work to improve network availability and quality of service. This maintenance will cause temporary interruptions of network service, as well as sub-optimal network performance.

The maintenance will cause temporary interruptions in service, including the following:

o E-mail
o Web
o News
o Dialup/DSL access
o Shell/Telnet
o Dedicated Access

All E-mail sent to you will be delivered normally, however you may not be able to access it. You may retrieve your E-mail at the end of the maintenance window.

The maintenance is part of the ongoing upgrade plans to the netINS network.

Unless otherwise indicated, the operations window is scheduled from 2:00 AM, to 5:00 AM.

Thank you,
netINS, Inc.

11-August-2003

New Microsoft Windows Security Problem

Many netINS customers have already been affected by this new security threat. Anyone running Windows NT4, Windows 2000, Windows XP, and Windows Server 2003 is vulnerable. This virus/worm/exploit can allow a malicious user to gain control of your system and launch attacks against other systems. It may also cause your system to appear to reboot itself randomly. When your computer reboots, and you see the following screen, your computer has been compromised by the virus.

Please visit http://www.microsoft.com/technet/treeview/?url=/technet/security/bulletin/MS03-026.asp for information on how to update your computer to protect yourself from this virus.

Windows NT 4.0 Server Patch
http://microsoft.com/downloads/details.aspx?FamilyId=2CC66F4E-217E-4FA7-BDBF-DF77A0B9303F&displaylang=en

Windows NT 4.0 Terminal Server Edition Patch
http://microsoft.com/downloads/details.aspx?FamilyId=6C0F0160-64FA-424C-A3C1-C9FAD2DC65CA&displaylang=en

Windows 2000 Patch
http://microsoft.com/downloads/details.aspx?FamilyId=C8B8A846-F541-4C15-8C9F-220354449117&displaylang=en

Windows XP Patch
http://microsoft.com/downloads/details.aspx?FamilyId=2354406C-C5B6-44AC-9532-3DE40F69C074&displaylang=en

Windows Server 2003 Patch
http://microsoft.com/downloads/details.aspx?FamilyId=F8E0FF3A-9F4C-4061-9009-3A212458E92E&displaylang=en

For additional information please contact your computer manufacturer or Microsoft.

10-June-2003

The functions that programs like Callwave can provide are very similar to what netINS can offer you for free! If your computer has a modem that uses the v.92 protocol with Modem On Hold† as a supported feature you can take advantage of these features today.

There is one major difference between Modem On Hold† and Callwave. The difference is that Callwave can record a voicemail for you that you can listen to once you connect to the Internet. Both technologies allow you to determine if you have an incoming call and discover the identity of the caller if you have purchased Caller ID service from your telephone company.

Check out our new eSupport site to compare the two and choose the tool that's right for you!

During the normal maintenance operations window on Tuesday, May 27th, 2003, netINS will be performing the following activity:

Network Maintenance, Network regrooming

This announcement is part of our continuing work to improve network availability and quality of service. This maintenance will cause temporary interruptions of network service, as well as sub-optimal network performance.

The maintenance will cause temporary interruptions in service, including the following:

o E-mail
o Web
o News
o Dialup/DSL access
o Shell/Telnet
o Dedicated Access

All E-mail sent to you will be delivered normally, however you may not be able to access it. You may retrieve your E-mail at the end of the maintenance window.

The maintenance is part of the ongoing upgrade plans to the netINS network.

Unless otherwise indicated, the operations window is scheduled from 2:00 AM, to 4:00 AM.

Thank you,
netINS, Inc.

30-April-2003

netINS is pleased to introduce you to our new home page!

Looksmart, our former content provider has eliminated the portion of their business that provided our former home page with Internet content. As a result of this we have redesigned our homepage with replacements for the most popular features that Looksmart offered.

You'll notice at the top of the page there are links to numerous News gathering websites. Also on the new page is a login area for netINS Web-Based email and our new Web Search partner is Google! Google has quickly become the most popular search engine on the Internet with good reason; searches performed on Google generally provide the best matches. Weather information is provided also, you can enter your zip code and you will be directed to The Weather Channel's content regarding your town!

Our hope is that you enjoy the new simple layout of http://netINS.net and look forward to continually improving it!

During the normal maintenance operations window on Tuesday, April 22, 2003, netINS will be performing the following activity:

Network Maintenance, Network regrooming

This announcement is part of our continuing work to improve network availability and quality of service. This maintenance will cause temporary interruptions of network service, as well as sub-optimal network performance.

The maintenance will cause temporary interruptions in service, including the following:

o E-mail
o Web
o News
o Dialup/DSL access
o Shell/Telnet
o Dedicated Access

All E-mail sent to you will be delivered normally, however you may not be able to access it. You may retrieve your E-mail at the end of the maintenance window.

The maintenance is part of the ongoing upgrade plans to the netINS network.

Unless otherwise indicated, the operations window is scheduled from 2:00 AM, to 4:00 AM.

17-March-2003

 

netINS is the first in Iowa to implement the v.92 Modem Protocol!

Check out the netINS eSupport v.92 information to learn how this new modem technology can improve your Internet experience!

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05-February-2003

Block Pop-Up Ads on your Computer with help from netINS!

Fed up with pop-ups? The netINS eSupport website has some tools available to rid your computer of virtually all pop-up ads! The solutions include links to software you can download for pop-up blocking and web browsers that have pop-up blocking built in! Check it out!

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29-January-2003

NetINS DSL Firewall service is now available for your netINS/Qwest DSL Service!

Block intruders from the Internet trying to access your computer! Check out the new netINS DSL Firewall web site to discover if you qualify for this service! If your city isn't included today... keep checking! We plan on rolling this product out to other netINS communities this year!

Technically speaking- ten different commonly used Internet ports are blocked from the outside world, incoming and outgoing netbios requests are blocked, as well as an IP spoof check for both incoming and outgoing traffic.

NetINS DSL Firewall is not available for standard dialup Internet service.

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NEW netINS eSupport!

NEW netINS eSupport website provides personalized support tools! - You now have more ways than ever before to contact Tech Support, including "Live Chat".

netINS is committed to providing you with best of class service. Our new eSupport provides unprecedented self-help options so you can easily find solutions to your non-connectivity problems.

Because the website contains personalized information, eSupport will require you to login before accessing some of the new features. Login with your netINS e-mail address and your password or shared secret.

Of course Tech Support is still here 24 hours a day, 365 days a year, answering the phone. The new eSupport site is not a substitute for the great service we have always provided, but rather it is an enhancement that we believe you will find useful.

Visit Support.netINS.net and check it out!

netINS tech-support strives to be the best at what we do. Your satisfaction is the only measure of our success. Please let us know what you think by e-mailing us at support@netins.net.

Instant Messaging

Increasing popularity of Internet chat services encouraged us to provide you with some help in getting started "chatting"! netINS Internet service has always been compatible with the major "chat" methods on the Internet like ICQ, IRC, AOL Instant Messenger, MSN Messenger, and Yahoo! Messenger.

This new web site, http://support.netINS.net/IM/, has a wealth of information on how to get started using some of the best products available for FREE on the Internet. For Windows there is support for a program called Trillian, an "all-in-one" program that can be used with all of the most popular Internet Chat services. For Apple users of Mac OS X we are providing Internet support for Fire, another "all-in-one" program. Users of older versions of the Mac OS are provided with instructions for using ICQ which has been very popular amongst Macintosh users.

Get your buddies together, pick a service and get chatting!!

Internet Training Dates

netINS has introductory Internet training classes available at our location in downtown Des Moines. Classes are from 9:30-3:00 and include hands-on training in E-mail, WWW, and Searching. Reservations are required. Basic computer skill are a prerequisite. Call 800-469-4000 to reserve a spot. Dates available: 01/16, 02/13, and 03/13.

WHAT: Server and Network Maintenance
WHEN: 1:00AM-6:00AM Thursday, October 31, 2002

During the normal maintenance window on Thursday, October 31, 2002 we will be performing maintenance on the power supply to server and networking equipment. At various times during this maintenance, customers will experience interruptions of all internet services. Some services may be unavailable during the entire period of the maintenance.

NEW WEB HOSTING OPTIONS!!

Check out our brand new Web Hosting and Email Hosting products! New offerings including the ability to use Front Page Extensions, Active Server Pages, Database Support, website wizards and much more are now available! Visit Our Brand New hosting site for more information!

Internet Training Dates

netINS has introductory Internet training classes available at our location in downtown Des Moines. Classes are from 9:30-3:00 and include hands-on training in E-mail, WWW, and Searching. Reservations are required. Basic computer skill are a prerequisite. Call 800-469-4000 to reserve a spot. Dates available: 10/15, 11/14, and 12/17.

Don't forget about 800 Access!

netINS 800 (Travel) Access is an easy way to stay connected when you are away from your home base. With reasonable prices and our traditional high quality service, choosing netINS for your "On The Road" provider is the smart choice! Visit our 800 (Travel) Internet for more details!

During the normal maintenance operations window on Tuesday, August 13, 2002, netINS will be performing the following activity:

Network Maintenance, Network regrooming

This announcement is part of our continuing work to improve network availability and quality of service. This maintenance will cause temporary interruptions of network service, as well as sub-optimal network performance.

The maintenance will cause temporary interruptions in service, including the following:

• E-mail
• Web
• News
• Dialup/DSL access
• Shell/Telnet
• Dedicated Access

All E-mail sent to you will be delivered normally, however you may not be able to access it. You may retrieve your E-mail at the end of the maintenance window.

The maintenance is part of the ongoing upgrade plans to the netINS network.

Unless otherwise indicated, the operations window is scheduled from 2:00 AM, to 4:00 AM.

The netINS Email Servers will be down for maintenance on Thursday, July 11 2002, from 1:00 AM to 7:00 AM. We are migrating to a storage system with a much larger capacity. During this time, you will not be able to send or receive any email. Webmail will also be unavailable.

No other services will be affected by this maintenance.

Thanks for your patience during these maintenance activities.

Cut down on Unwanted "SPAM" Email!

The new email server installed last winter has the capabilities to cut down on "spam" by setting up filters. "Spam" is a common nickname for unsolicited bulk email. The filters are available through the webmail client but are rather complicated. We have written 4 (ready-made) filters with step by step instructions and diagrams. Use the instructions to build these filters and do away with a good portion of the "spam" you get everyday. Feel free to build more "custom" filters in the Webmail interface as you feel more comfortable with the process!

Visit netINS Support to learn more!

netINS has introductory Internet training classes available at our location in downtown Des Moines. Classes are from 9:30-3:00 and include hands-on training in E-mail, WWW, and Searching. Reservations are required. Basic computer skill are a prerequisite. Call 800-469-4000 to reserve a spot. Dates available: 07/18, 08/15, and 09/10.

WHAT: Maintenance to netINS Network infrastructure

WHEN: 2:00AM-6:00AM Wednesday April 24, 2002

During the normal maintenance window on Wednesday April 24, 2002 netINS will perform upgrades to our network infrastructure. During this maintenance, customers may experience interruptions with the following services.

• E-mail
• Web
• News
• Internet Access
• Shell/Telnet
• Dedicated Access

  ---

17-April-2002

The netINS Email Servers will be down for maintenance on Tuesday, April 23, 2002, from 1:00 a.m. to 7:00 a.m. We will be upgrading to a newer version of the Email Server software.

There will be interruptions in your ability to access email service during this period. We anticipate being finished well before 7:00 AM, but are reserving the entire maintenance window.

No other services will be affected by this maintenance.

Thanks for your patience during these maintenance activities.

netINS is pleased to announce our new Webmail interface! This new product allows you to create folders (you will need to use IMAP rather than POP3 on your regular email client to view) and use rules regarding actions you would like to take for specific message types. The new Webmail client also features a vacation auto-responder, mail re-direct control, and an Address book that is stored on the server... plus much more!

You can try it out for yourself at Webmail.netINS.net. More information on using the IMAP mail protocol can be found here.

During the normal maintenance operations window on Thursday, March 28, 2002, netINS will be performing the following activity:

Network Maintenance, Network regrooming

This announcement is part of our continuing work to improve network availability and quality of service. This maintenance will cause temporary interruptions of network service, as well as sub-optimal network performance.

The maintenance will cause temporary interruptions in service, including the following:

• E-mail
• Web
• News
• Dialup/DSL access
• Shell/Telnet
• Dedicated Access

All E-mail sent to you will be delivered normally, however you may not be able to access it. You may retrieve your E-mail at the end of the maintenance window.

The maintenance is part of the ongoing upgrade plans to the netINS network.

Unless otherwise indicated, the operations window is scheduled from 2:00 AM, to 4:00 AM.

Thank you

netINS has introductory Internet training classes available at our location in downtown Des Moines. Classes are from 9:30-3:00 and include hands-on training in E-mail, WWW, and Searching. Reservations are required. Basic computer skills are a prerequisite. Call 800-546-6587 to reserve a spot. Dates available: 04/23, 05/16, and 06/18.

netINS mailservers will be undergoing maintenance on Tuesday, January 29th from 4:00 a.m. to 6:00 a.m. You will not be able to send or receive email for a portion of that time.

Thanks for your patience during these maintenance activities.

netINS mailservers will be undergoing maintenance on Tuesday, January 15 and again Friday, January 18 from 4:00 a.m. to 6:00 a.m. You will not be able to send or receive email for a portion of that time.

Thanks for your patience during these maintenance activities.

During the normal maintenance window on Tuesday January 15, 2002 NetINS will perform upgrades to our network infrastructure. During this maintenance, customers may experience interruptions with the following services.

o E-mail
o Web
o News
o Internet Access
o Shell/Telnet
o Dedicated Access

If you need assistance or have questions please contact our Technical Support group:

netINS Technical Support:
1-800-205-1110
support@netins.net

Thank you

netINS has introductory Internet training classes available at our location in downtown Des Moines. Classes are from 9:30-3:00 and include hands-on training in E-mail, WWW, and Searching. Reservations are required. Basic computer skills are a prerequisite. Call 800-546-6587 to reserve a spot. Dates available: 2/05, 2/21, 3/07, and 3/19.

With the implementation of our new mail servers, netINS is now scanning all emails for virus content. Messages (inbound, or outbound) that contain a virus are cleaned (virus is removed) and then bounced back to the originator. If the "cleansing" step cannot be completed, then the message is bounced with a note that it contained a virus. The attachment with the virus is removed from the bounce message. Virus definitions are provided by McAfee Virus-Scan software. This is one of the first steps in many new features that we will be implementing in the coming months as a result of having moved to the new mail server.

07-December-2001

The new mail servers are now up and functional. The changes listed http://netINS.net/convert/ are nescessary for you to be able to connect to the Internet. If you are having trouble connecting please contact tech support at 1-800-205-1110.

The transition to the new servers resulted in a service outage that we regret. We apologize for any inconvenience the maintenance may have caused. Look for announcements in the coming weeks regarding the new features you'll be able to take advantage of as a result of the new servers being in place!

In the past you used your username (john) and password to connect to netINS. In order for us to switch to the new system we need you to use your email address (john@netins.net) and password instead. NOTE: Your password will NOT change as a result of this upgrade.

netINS is currently experiencing technical problems as a result of the conversion to the new Email server platform. These issues include dialup Internet login failure as well as a temporary email outage. We are making every effort to resolve these issues as soon as possible.

During the normal maintenance window on Monday November 19, 2001 netINS will perform upgrades to our network infrastructure. During this maintenance, customers may experience interruptions with the following services.

o E-mail
o Web
o News
o Internet Access
o Shell/Telnet
o Dedicated Access

If you need assistance or have questions please contact our Technical Support group:

netINS Technical Support:
1-800-205-1110
support@netins.net

Thank you

netINS has partnered with Healthology, Inc. to provide netINS users with the best health-related information available on the web. Visit the new netINS Healthology site to learn more. The site is filled with multimedia files that you can view to learn more about the medical information you are interested in.

Healthology is the leading producer and distributor of physician-generated health and medical information on the Internet. With the largest and most distinguished library of original, streaming health programs and physician-authored articles on the Web, Healthology provides online health information.

The netINS servers will be down for maintenance on Thursday, October 25, 2001, from 1:00 a.m. to 7:00 a.m. The data storage devices used by those servers will undergo maintenance. All services will be unavailable during this time, including:

o Internet Access
o E-mail, both sending and receiving
o Web Browsing
o Basic and Enhanced Showcase websites
o Email services for Enhanced Showcase sites
o Usenet News
o FTP access
o Shell/Telnet access to worf.netins.net

We will make every effort to minimize the downtime of these services. We hope to have the maintenance completed by 5:00 AM, but we are reserving the entire maintenance window.

Thanks for your patience during these maintenance activities.

netINS has introductory Internet training classes available at our location in downtown Des Moines. Classes are from 9:30-3:00 and include hands-on training in E-mail, WWW, and Searching. Reservations are required. Basic computer skill are a prerequisite. Call 800-546-6587 to reserve a spot. Dates available: 11/13, 11/27, 12/06, 12/13, 1/10, and 1/24.

The netINS servers will be down for maintenance on Wednesday, September 26, 2001, from 1:00 a.m. to 7:00 a.m. The data storage devices used by those servers will undergo maintenance. All services will be unavailable during this time, including:

o Internet Access
o E-mail, both sending and receiving
o Web Browsing
o Basic and Enhanced Showcase websites
o Email services for Enhanced Showcase sites
o Usenet News
o Shell/Telnet Access to worf.netins.net

We will make every effort to minimize the downtime of these services. We hope to have the maintenance completed by 5:00 AM, but we are reserving the entire maintenance window.

Thanks for your patience during these maintenance activities.

o Internet Access
o E-mail, both sending and receiving
o Web Browsing
o Basic and Enhanced Showcase websites
o Email services for Enhanced Showcase sites
o Usenet News
o Shell/Telnet Access to worf.netins.net

We will make every effort to minimize the downtime of these services. We thank you for your patience during these maintenance activities.

Thanks for your patience during these maintenance activities.

Visit the new netINS Dedicated Internet Solutions web site at www.netINS.com to learn more about how netINS can provide you with leading edge dedicated Internet connectivity. Included is contact information, service descriptions, feature listings and MUCH more!

NetINS will be perfoming router maintenance on Wednesday, September 12, 2001, from 12:01 a.m. to 4:00 a.m. All services will be intermitantly unavailable during this time, including:

o Internet Access
o E-mail, both sending and receiving
o Web Browsing
o Basic and Enhanced Showcase websites
o Email services for Enhanced Showcase sites
o Usenet News
o Shell/Telnet Access to worf.netins.net

We will make every effort to minimize the downtime of these services. We hope to have the maintenance completed by 2:00 AM, but we are reserving the entire maintenance window.

Thanks for your patience during these maintenance activities.

We are pleased to announce a new service, free of charge to netINS customers. The netINS Unreal Tournament Server is now available for high speed connections! Fans of the successful Unreal gaming franchise may now log on and play with up to 15 others at a time. While access may be available to those connecting with a dialup modem, it is not recommended. Slow (56Kbps or less) connections will disrupt the gameplay for all participants, even if all others are on high speed connections.

To get access, simply point your broswer to the netINS Unreal Tournament page at:

http://netins.net/gameserver/

From there, you will need to enter your email username and password and submit. If you successfully submitted your password, you will be provided with the current IP address and password for the game server. This information will change, so it is important to stop back here often.

In addition, netINS Technical Support will not be able to assist in troubleshooting connection issues to the server or software configuration. In the event of a server outage or network downtime, Tech Support will be available to provide such information. As always, their telephone number is 1-800-205-1110.

17-August-2001

The netINS servers will be down for emergency maintenance on Wednesday, August 22, 2001, from 12:01 a.m. to 7:00 a.m. The data storage devices used by those servers will undergo maintenance. All services will be unavailable during this time, including:

o Internet Access
o E-mail, both sending and receiving
o Web Browsing
o Basic and Enhanced Showcase websites
o Email services for Enhanced Showcase sites
o Usenet News
o Shell/Telnet Access to worf.netins.net

We will make every effort to minimize the downtime of these services. We hope to have the maintenance completed by 5:00 AM, but we are reserving the entire maintenance window. This maintenance will downgrade the software in our data storage devices to a previous release of software. All attempts by the vendor to resolve our persistent e-mail problems that have existed for several weeks have been futile.

Thanks for your patience during these maintenance activities.

03-August-2001

The netINS servers will be down for emergency maintenance on Saturday, August 4, 2001, from 12:01 a.m. to 7:00 a.m. The data storage devices used by those servers will undergo maintenance. All services will be unavailable during this time, including:

o Internet Access
o E-mail, both sending and receiving
o Web Browsing
o Basic and Enhanced Showcase websites
o Email services for Enhanced Showcase sites
o Usenet News
o Shell/Telnet Access to worf.netins.net

We will make every effort to minimize the downtime of these services. We hope to have the maintenance completed by 5:00 AM, but we are reserving the entire maintenance window.

This maintenance is attempting to resolve the persistent e-mail problems that have existed for several weeks.

Should this maintenance not resolve the problems to our satisfaction, we are also reserving the maintenance window on Sunday, August 5, 2001 from 12:01 a.m. to 7:00 a.m. to down grade the software on our data storage devices to a previous (more stable) release of software.

Thanks for your patience during these maintenance activities.

16-July-2001

The netINS servers will be down for emergency maintenance on Tuesday, July 17 2001, from 2:00 a.m. to 7:00 a.m. The data storage devices used by those servers will be upgraded. All services will be unavailable during this time, including:

o Internet Access
o E-mail, both sending and receiving
o Web Browsing
o Basic and Enhanced Showcase websites
o Email services for Enhanced Showcase sites
o Usenet News
o Shell/Telnet Access to worf.netins.net
o UUCP

We will make every effort to minimize the downtime of these services. We hope to have the maintenance completed by 5:00 AM, but we are reserving the entire maintenance window.

Thanks for your patience during this maintenance activity.

11-July-2001

netINS has introductory Internet training classes available at our location in downtown Des Moines. Classes are from 9:30-3:00 and include hands-on training in E-mail, WWW, and Searching. Reservations are required. Basic computer skills are a prerequisite. Call 800-546-6587 to reserve a spot. Dates available: 08/07, 08/16, 08/21, 09/04, 09/11, 09/20, 10/02, 10/11, 10/16, and 10/25.

03-July-2001

During the normal maintenance window on Tuesday July 10, 2001 (2:00AM-4:00AM) netINS will perform upgrades to our network infrastructure. During this maintenance, customers may experience interruptions with the following services.

o E-mail
o Web
o News
o Internet Access
o Shell/Telnet
o Dedicated Access

If you need assistance or have questions please contact our Technical Support group:

netINS Technical Support:
1-800-205-1110
support@netins.net

 

Thank you

21-June-2001

The netINS servers will be down for maintenance on Thursday, June 28, 2001 from 1:00 a.m. to 7:00 a.m. The data storage devices used by those servers will be upgraded. All services will be unavailable during this time, including:

o Internet Access
o E-mail, both sending and receiving
o Web Browsing
o Basic and Enhanced Showcase websites
o Email services for Enhanced Showcase sites
o Usenet News
o Shell/Telnet Access to worf.netins.net
o UUCP

We will make every effort to minimize the downtime of these services. We hope to have the maintenance completed by 5:00 AM, but we are reserving the entire maintenance window.

Thanks for your patience during this maintenance activity.

25-May-2001

For well over a year netINS has been sending an issue of Website Compass to new subscribers. Website Compass is a magazine with interesting features about the Internet and tutorials to help new users learn to use the net. Online Website Compass is now available from a link at the bottom of our homepage. Click on the link and continue to enjoy this publication.

Maintenance to network infrastructure

The maintenance will cause temporary interruptions in service, including the following:

o E-mail
o Web
o News
o Internet Access
o Shell/Telnet
o Dedicated Access
o UUCP

All E-mail sent to you will be delivered normally, however you will not be able to access it. You may retrieve your E-mail at the end of the maintenance window.

The maintenance is part of the ongoing upgrade plans to the netINS network. Further announcements will be made as more network changes are implemented.

Unless otherwise indicated, the operations window is scheduled from 2:00 AM, to 7:00 AM.

11-May-2001

The main netINS servers will be down for maintenance on Thursday, May 17, 2001 from 2:00 a.m. to 7:00 a.m. Because these servers are in a clustered environment, all netINS services will continue to be available during the majority of this period. However, all services will have several short durations of downtime when they are relocated to one of the other cluster members. Downtimes for any of these services will be a matter of a few minutes (less than 10), with the exception of DNS. When the DNS services are moved to other cluster members, there will be a period of approximately 45 minutes of downtime to restart the DNS server. During these outages, any attempts to perform web browsing, send or receive e-mail, or read Usenet news will be disrupted. We will attempt to schedule the maintenance such that there is only one or two periods where DNS is impacted.

We expect to complete this system maintenance (adding additional memory and disk drives/swap space) during this period of time. If we are unable to complete the maintenance during this window, we will reserve the period of 2:00 to 7:00 a.m. on Tuesday, May 22 as an alternate window for the maintenance.

Thanks for your patience during this maintenance activity.

 

 

26-March-2001

netINS has introductory Internet training classes available at our location in downtown Des Moines. Classes are from 9:30-3:00 and include hands-on training in E-mail, WWW, and Searching. Reservations are required. Basic computer skills are a prerequisite. Call 800-546-6587 to reserve a spot. Dates available: 05/01, 05/10, 05/15, 05/24, 06/05, 06/12, 06/19, 06/28, 07/03, 07/19, 07/24, and 07/31.

17-January-2001

netINS has introductory Internet training classes available at our location in downtown Des Moines. Classes are from 9:30-3:00 and include hands-on training in E-mail, WWW, and Searching. Reservations are required. Basic computer skills are a prerequisite. Call 800-546-6587 to reserve a spot. Dates available: 02/01, 02/07, 02/13, 02/22, 03/01, 03/07, 03/13, 03/21, 03/29, 04/04, 04/10, 04/18, and 04/25.